PRODUCT SUPPORT

Home/Support
Support 2017-04-21T06:22:50+00:00

Product Support

Our Product Support Team is available 24/7 to provide AOG and Technical Assistance

Product Support

DPI’s Product Support staff is here to resolve AOG issues and get you back in service quickly. Our team is available 24 hours a day 7 days a week. Call anytime, day or night, and talk to a systems expert who can quickly provide solutions.

Tech In a Box – Remote Diagnostics and Firmware Updates

Intelligent Laptop Support

Tech-In-A-Box

Remote Assistance – without the need for an on-site support team saves critical time and resources.

Stay connected with remote diagnostics and software updates. Our Support Team can remotely communicate with your system and diagnose your IFE and CMS systems.

Features

  •  Self contained software based system diagnostics & troubleshooting with broadband connection

  • Just like having a DPI technician on board to assist SmartLink installation, update, and diagnostics

  •  Capable to evaluate the system, locate problems, update firmware, and configure universal spares 

  • Remote system administration by DPI Labs support team

  • System Diagnostics

  • System Firmware Updates

  • Remote Enabled Audio, Text, and Video assistance with support team

On-Site Field Support

Our Product Support Field Team is available anytime, anywhere to travel to your plane anywhere in the world.

Product Documentation Manuals

Do you require a product manual or specification document?

System Training and Certification Programs

DPI’s Training Programs are designed to give Completion Centers and Flight Departments the tools and skills they need to make installing and maintaining our IFE and CMS systems easy. Sessions are offered on-site at DPI headquarters or may be hosted at your facility.

Repair Station Parts Capability List

Did you know that DPI maintains repair capabilities on most all parts we’ve manufactured to date. Below is a list of many of the common parts we service. Don’t see your part on the list? Please inquire further. We are continuously updating our parts capability list.

Repair Capabilties

Product P/N
10001-0017
10001-0018
10001-0020
10001-0057
10003-0042
10003-0043
10003-0044
10005-0031
10007-0021
10019-0012
10024-0011
10027-0025
10500-0028
10500-0029
10500-0030
10500-0031
10500-0032
10500-0037
13A6V32-C10B2 9
13A6V32-C6B1-9
13A6V32-C10B2 9
13A6V32-C6B1-9
13A6V32-C8B1-9
20101-001
20101-002
20101-003
20101-005
20101-006
20101-007
20101-008
20101-009
20101-010
20102-001
20102-005
20102-006
20102-009
20102-010
20102-011
20103-005
20103-007
20104-004
20104-005
20104-006
20106-001
20106-002
20108-001
20108-002
20108-003
20108-004
364-2000-002
364-2000-004
364-2000-005
364-2000-006
364-2000-007
364-2000-009
364-2000-010
364-2000-015
364-2000-016
364-2000-017
364-2000-018
364-2000-019
494-311P
5000L
5200L-XX-XXX
5250L-01
5250L-02
5250L-XX-XXX
6555G
702
706-1
7500-0001
7500-0004
7500-0004-1
7500-0004-2
7500-0005
7500-0007
750-S
754-S-1
8001-000032
8003-000029
8500-000051
8500-000052
8500-000053
8500-000054
8500-000055
8500-000056
8500-000059
8500-000060
8500-000061
8500-000062
8500-000063
8500-000064
8500-000065
8500-000082
8A5V32-B4C3-P
8A5V32-C2B1-9
8A5V32-C3B1-9
8A5V32-C4B3-9
8A5V32-C5B1-9
9001-000076
9001-000085
9001-000086
9001-000087
9001-000088
9001-000157
9001-000158
9001-000175
9001-000178
9003-000041
9003-000061
9005-000023
9005-000024
9005-000037
9005-000040
9005-000041
9005-000044
9005-000052
9006-000069
9007-000024
9013-000011
9020-000017
9020-000024
9026-000010
9028-000022
9028-000030
9028-000049
9028-000050
9028-000051
9039-000010
9039-000011
9077-000010
9077-000011
9500-000038
9500-000040
9500-000056
9500-000069
9500-000038
9500-000040
9500-000056
9500-000069
9500-000096
9500-000119
9500-000120
9500-000121
9500-000123
9500-000124
9500-000131
9500-000132
9500-000140
9500-000178
9500-000320
9500-000455
9500-000457
9500-000458
9601-000012
9601-000015
9601-000016
9601-000017
9601-000019
9603-000019
9607-000010
9611-000013
9611-000014
AV-905-1
AV-907-1
CAS-901 MOD 1
CDP-901 MOD 4
CDP-901C MOD 5
CNV-901
DBC-02
DBC-12
DVD-901 MOD 12
GPP-901
GV-5034-1
GV-5034-10
GV-5034-11
GV-5034-12
GV-5034-13
GV-5034-2
GV-5034-3
GV-5034-4
GV-5034-6
GV-5034-7
GV-5034-8
GV-5034-9
GV-5041-1
GV-5041-2
GV-5152-11
GV-5152-12
GV-5152-13
GV-5152-14
GV-5152-15
GV-5152-17
GV-5152-18
GV-5152-19
GV-5152-2
GV-5152-20
GV-5152-21
GV-5152-3
GV-5152-4
GV-5152-5
GV-5152-6
GV-5152-8
GV-521-2
GV-521-20
GV-521-21
GV-521-22
GV-521-3
GV-521-4
GV-521-5
GV-620-15
GV-620-23
MO3-R
MP3-901 MOD 13
MS 18109
MS 1826
MS 1836
MS 1839
MS 1850
MS 1857
MS 1881
MS 2208
MS 1804
MS 18111
MS 18116-4
MS 18117-1
MS 18130-1
MS 18130-2
MS 18201
MS 18201-1
MS 18202
MS 1826-1K
MS 1836
MS 1839-2
MS 2002
MS 2008
MS 3001
MS 3006
MS 3816
OL-1896
PFH-901
SL-1369P-8
SL-1906
SL-1906-9
SL-1939
SL1939-9
SL-1952-9
SL-1952P-8
SL-1953P-8
SL-1955-9
SL-1955P-8
SL-1966-9
SL-1968-9
SL-1971
SL-1977
SL-1978-1
SL-1981V
SL-1981V-2
SL-8101-1
SL-8501-1
SL-8503P-8
SL-8580-1
SL-8801B
SL-8803P-8
SL-8841P
SP00-9
SP67-8
TSV0104W
TSV0104W-2
VCP-901 MOD10